Frequent questions

Welcome to the Playmofiles FAQ Guide! In this article, we will answer the most common questions about our 3D products.
  1. What is an STL and how can I acquire it? Answer: An STL is a type of file used in 3D printing that represents the geometry of a three-dimensional object. If you have a 3D printer, you can purchase our STL files and print them yourself.

  2. What material is used in printed products, filament or resin? Answer: We use filament in our printed products, specifically PLA, which is printed on high-quality printers, unless otherwise specified.

  3. What shipping options do you offer? Answer: We exclusively ship our printed products within Spain through the Correos transport company. We offer Standard Shipping with a delivery time of 2 to 5 business days for 3.99 euros, Express Shipping: with delivery in 1 to 4 business days for 5.38 euros, and Free Shipping on orders over 90 euros with delivery in 2 to 5 business days .

  4. How long does it take to prepare an order? Answer: Orders are prepared within 1 to 2 business days before being shipped.

  5. Is it difficult to paint the products? Answer: You don't need to be an expert to paint our products. It's easy and fun. It is recommended to lightly sand the surface with sandpaper before painting. You can use acrylic or spray paints to customize your products according to your taste.

If you have any further queries, feel free to contact us via our online chat or using our contact form. We are here to help you with everything you need.

We look forward to giving you the best possible experience with our products!

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