All our figures and printed products are made from PLA (polylactic acid), a plant-based bioplastic primarily derived from corn starch. It is one of the most sustainable and environmentally friendly materials available in 3D printing, as it is biodegradable under appropriate conditions.

Of course! Choose the models yourself from our catalog. You select the characters you like best, and we combine them into your custom pack.

Our figures are made to Playmobil scale. In addition, some of our models are compatible with original accessories, so we recommend checking the images and product description for each item to verify if the one you are interested in supports this compatibility.

The figures come ready to use, no additional painting or treatment is required. They are fixed figures (not articulated).

An STL file is a digital file that represents the geometry of a 3D object. You can buy it in our shop and, if you have your own 3D printer, print it yourself whenever you want.

Yes, the STL file is intended for those who have their own printer. If you don't have one, you can ask us to print that same design for you through our 3D Printing Service.

You will receive the STL file via the order confirmation link, with a direct download link. If the model consists of multiple STL files, it will be downloaded in a ZIP folder. You can also access your downloads at any time from your account.

When you buy the STL, you receive the digital file to print it yourself, not a physical product. With the Print Service, we print and send you the finished model, so you don't need your own printer.

You choose the design from our STL file catalog that you want to receive already printed, fill out the form indicating the details (quantity, color) and we will prepare a personalized quote for you.

Yes, you can upload your own STL file and we'll print it. What we don't offer is the creation of custom designs from scratch.

We print in PLA and you can choose the filament color for your part.

You will receive the quote in less than 24 hours. Once confirmed, printing takes 2 to 5 days depending on the quantity ordered, plus shipping time. You will receive status updates throughout the entire process.

You will receive the quote by email. Once you accept it, we will send you another email so you can proceed with the payment.

In Spain, shipping is done via Correos, with delivery in 2 to 5 business days and free shipping on orders over 55€. For other countries, shipping time is longer; you can check the estimate when you complete your order.

Orders that include miniatures are prepared within 1 to 2 business days before shipping. If your order includes the 3D Printing On-Demand Service, the timeframe is different: please refer to the "Printing Service" section below.

Yes, in certain packs! Free shipping is available only on selected custom packs for Spain, including the mainland and Balearic Islands. You can check which ones include this benefit directly on the packs page, where we indicate it clearly.

Yes, you will receive tracking information for your shipment as soon as your order leaves our facility.

The PlaymoFiles Club is a monthly subscription through which you receive 1, 2, or 3 figures each month that you choose yourself, depending on the plan you sign up for.

Each month you will receive an email with a link to access your subscriber area, where you can choose the figure you want to receive that month.

Shipping costs are not included. The cost will be calculated based on your delivery address and automatically added to your plan.

The subscription fee and shipping costs are automatically charged once a month. Once payment and your figure selection are confirmed, we will prepare your order.

Shipping times are the same as for any other store order.

Don't worry, we'll send you a surprise! If you don't select your figure in time, we'll choose a random one for you.

Your discount is automatically applied when making a purchase with your account and email, as long as you have an active subscription.

Yes, you can cancel at any time from your profile, before your renewal date to avoid being charged for that month.

To upgrade to a higher plan, you must first cancel your current subscription before the renewal date. Once canceled, you can easily sign up for the new plan you prefer. This will help you avoid duplicate charges and ensure a smooth transition.

Yes. You have 14 calendar days from the receipt of the order to request a return, provided that the product is unused, in the same condition in which you received it, and in its original packaging.

As these are toys, we do not accept returns for products that show signs of use or handling, unless there is a manufacturing defect.

It's very simple, you just have to follow these steps:

1. Fill out the form with your order number and reason for return.
2. We will confirm if your request meets the conditions and provide you with the return address.
3. Once we receive and inspect the product, we will notify you of the refund approval.

The refund will be processed to the original payment method within 5 to 15 business days.

Return shipping costs are the responsibility of the customer, unless the product arrives defective or it was our mistake, in which case we will cover them without any problem.

That shouldn't happen, but if it does, we'll fix it immediately! Contact us and send us photos or a short video of the defect within 14 days of receiving your order.

We will send you a replacement unit or arrange a full refund, at no cost to you.